Enterprise Customer Success Manager

Job description

About the company

Spaceflow creates digital experiences to enable better life in buildings. Integrating data, technology, and people, the company helps landlords and building operators go through digital transformation to finally connect buildings with their occupiers.

Spaceflow provides an all-in-one solution with four main parts: an operating system to configure core modules and integrate building hardware, admin dashboard to analyze data, tenant experience mobile app for occupants to enjoy the convenience and better life in buildings and community management to guide clients through the transformation and to engage the community.

Spaceflow is present in 17 markets, including the UK, the US, and DACH, Benelux and Scandinavian regions.


Your role:

You will initially be managing the roll-out, onboarding and success for an exciting new key enterprise customer and strategic partner with a global portfolio stretching from New Zealand all the way to UK and Canada. Taking the lead in this project and launching it successfully will lay the fundamental groundwork for the coming global portfolios within Spaceflow.

After the successful roll-out, your mission will be to provide an exceptional customer experience and deliver value to our upcoming key enterprise customers through understanding their business needs and mapping them to our product capabilities and offerings. You will ultimately become a product expert and a trusted advisor for our key enterprise customers during their whole lifecycle with Spaceflow. If you are up for the challenge and the opportunity to drive top class product experiences for forward-thinking real estate companies you’re in the right place!

Job requirements

Responsibilities:

  • Maximize product adoption and engagement

  • Establish and maintain close relationships with Property Managers and Asset Managers whom facilitate usage and success with Spaceflow

  • Organize and manage roll-out of key enterprise customers

  • Create and host business reviews and form strategic success plans for key stakeholders. Align on new short-term and long-term strategies for growth and success.

  • Work closely with product managers and sales executives to drive up-sell/renewal potential

  • Establish a solid understanding of the Spaceflow platform to create best practices for customer success

  • Drive the onboarding and implementation process for new key accounts

  • Participate in the overall project planning and reporting of new key accounts

  • Manage a team of community managers to execute the onboarding and implementation process of key accounts

  • Coordinate implementation within the organization


Experience & Skills:

  • 3-5+ years experience in customer success or key account management

  • Experience delivering insights to, building relationships with, and driving value to C-suite contacts in a B2B Saas environment.

  • Exceptional communication and presentation skills (both written and verbal)

  • Proven track record of leading teams successfully

  • Proven track record of achieving customer success objectives and KPIs

  • Proficient in Microsoft office applications, MS Project or a similar gantt-based tool and working experience with a CRM is required.

  • Fluent English and native German speaker in both verbal and written language.


We'd love it if you had:

  • Experience in real estate tech is a big plus!

  • BA degree in any of the following fields:
    • Business

    • Project management

  • The possibility to be based in or travel to/from Switzerland.


You'll have:

  • Fixed competitive salary

  • Relaxed office atmosphere in a co-working space

  • 25 days of paid leave + 4 paid sick days

  • An awesome, young and driven team to support you

  • Flexible working hours according to your needs

  • Regular company and team-building events

  • International adventures off-site with the whole Spaceflow team

  • 300 EUR credit for personal growth (courses, books etc.)

  • Freebies and special deals from our partners

  • Coffee and drinks


How to apply:

Please send us your CV with a few words about yourself and why you want to work for a startup like Spaceflow.

We'll be looking forward to meeting you!